Holistico Wellness, operated by Nthabeleng, a certified wellness counsellor registered with the Association for Supportive Counsellors and Holistic Practitioners (ASCHP), membership no. WC24/13064 is committed to protecting your privacy in compliance with South Africa's Protection of Personal Information Act (POPIA) and ASCHP ethical standards.

Information We Collect

We collect personal information necessary for providing counselling services, including names, email addresses, phone numbers, health data (e.g., mental wellbeing details), and online identifiers like IP addresses or cookies. This data is gathered via website forms for bookings, session inquiries, or newsletters, always with your explicit consent where required.

Purpose of Collection

Personal information is collected solely to deliver tailored therapy, schedule sessions, and improve service quality. We process health data responsibly as a responsible party under POPIA, ensuring it supports ethical, client-centered care without unnecessary retention.

Sharing and Disclosure

We do not share your information with third parties except as required by law (e.g., court order), with your consent, or for service delivery like secure payment processors or encrypted platforms, minimising disclosures per Health Professions Council of South Africa (HPCSA) Rule 13. All data is treated confidentially, with no data being transferred outside South Africa without safeguards.

Data Security Measures

Robust security protects your data, including encryption for online sessions, secure servers, access controls, and regular audits to prevent breaches, aligning with POPIA and professional ethics. In case of a breach, we notify affected parties and the Information Regulator promptly.

Your Rights Under POPIA

You have rights to access, correct, delete, or object to processing your data; request its portability; or withdraw consent at any time by emailing nthabeleng@holisticowellness.co.za. We respond within POPIA timelines (typically 30 days) and assist without undue delay.

Cookies and Tracking

Our site uses essential cookies for functionality and optional analytics (e.g., Google Analytics) with opt-in consent; you can manage preferences via browser settings.

Minors' Data

We do not knowingly collect data from minors under 18 without verifiable parental/guardian consent, per POPIA special protections for children's information.

Policy Updates and Contact

This policy, last updated January 2026, may evolve; changes are posted here.

Privacy Policy